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Privacy Policy

Neurogan respects your privacy. We handle your personal information in a respectful manner. We are responsible for all personal information given to us by you, such as name, address, and other obligatory information needed when registering as well as ordering at Neurogan. Neurogan will not pass any of your personal information to third parties.

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you make a purchase from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email.

When you browse our *store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 - CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it’s implied that you consent to our collection and use for that specific reason alone. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@neurogan.com or mailing us at: 

707 Broadway Suite 800 San Diego, CA 92101

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - BIG COMMERCE

Our online store is hosted on BigCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through BigCommerce’s data storage, databases and the general BigCommerce application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, BigCommerce will store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read BigCommerce’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these third-party providers, we recommend that you read their privacy statements, as you will be subject to their privacy policies. 

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

Our site may provide links to other third-party websites and apps. Linked sites have their own privacy policies, which we are not responsible for. We strongly encourage you to read their privacy policies and statements. 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, we recommend you visit www.whatarecookies.com for detailed guidance.

The list below describes the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, you should either not use this site, or delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

We use cookies to track the number of visits. We track anonymously, so no emails or ip addresses are tracked.

To give you the best shopping experience possible we use a session cookie that allows you to be remembered as you explore our site. The session cookie also helps to make the shopping cart and checkout process possible. We deem these strictly necessary to the functioning of the website. If these are disabled then various functionalities on the site will be broken.

First Party Cookies

These are cookies that are set by this website directly.

ajs_anonymous_id, ajs_group_id, ajs_user_id, bc_store_id, LD_R, LD_S, LD_T, LD_U, PHPSESSID, SHOP_SESSION_TOKEN, STORE_VISITOR, __hssc, __hssrc, __hstc, _hjIncludedInSample, _hjid, fornax_anonymousId, hubspotutk, lastVisitedCategory, messagesUtk, themevaleNewsletterPopup, viewPosts[limit]

Google Analytics: We use Google Analytics to collect information about visitor behavior on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.  We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

The cookies used by Google Analytics are:

1P_JAR, ANID, DV, _ga, _gat_gtag_UA_119805687_1, _gid, IDE, NID

You can find out more about Google’s position on privacy at https://policies.google.com/privacy

Third-Party Cookies

These are cookies set on your web browser by external websites whose services are used on our site. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

LeadDyno:

AWSALB

HubSpot/HubShop:

__cfduid, __hluid, __hs_opt_out, __hssrc, __hstc, _fbp, _gcl_au, _hjid, cf_clearance, cookieverified, csrf.api, csrf.app, hubspot.hub.id, hubspotapi, hubspotapi-csrf, hubspotapi-prefs, hubspotutk, _hubshoply_bigcommerce_session, _ju_dc, _ju_dn, prefs

 

Instagram:

csrftoken, rur, urlgen

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this site. We do not knowingly collect personal information online from children. Our products are not for sale or use by individuals under the age of 18. For more information about our purchasing policies, please review our Terms and Conditions, and Refund policies.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer by phone or email:

NEUROGAN LTD

+1 858-832-2065

support@neurogan.com